Arizona Municipality Transforms Public Safety Network Infrastructure & Critical Data Systems

A growing municipal government in western Arizona serving approximately 40,000 residents across urban and rural areas. The city manages essential public safety operations including police, fire, and emergency services across challenging desert terrain covering over 60 square miles. As a popular tourist destination near the Colorado River, the city experiences significant seasonal population fluctuations, requiring reliable public safety systems that can scale efficiently.

The municipality faced interconnected infrastructure and data migration challenges critical to public safety operations:

• Legacy public safety systems with unsupported hardware and software nearing end-of-life
• Migration requirement from two separate law enforcement CAD and RMS systems (one active Capers system and one inactive Cody system) to Motorola Flex
• Complex historical data preservation needs spanning critical public safety records including CAD calls, investigations, evidence, arrests, and warrants
• Need for secure, high-availability network architecture to support mission-critical emergency services
• Limited internal IT resources with specialized expertise in complex data migration and network security
• Regulatory compliance requirements for public safety data handling and network security
• Insufficient documentation of existing systems architecture

CONVX delivered a comprehensive solution combining expert network infrastructure implementation with specialized data migration services:

Phase 1: Network Infrastructure Modernization

• Design and implementation of secure, high-availability Palo Alto Networks firewall infrastructure
• Deployment of redundant firewall architecture to ensure 24/7 operations
• Implementation of secure external connectivity including WAN/ISP circuits
• Configuration of robust VPN architecture supporting:
• 6 site-to-site IPSec VPN connections for municipal facilities
• 72 IoT device IPSec VPN connections for field equipment
• 45 client SSL VPN connections for remote workforce access
• Integration with LogicMonitor for comprehensive network monitoring and alerting

Phase 2: Public Safety Data Conversion

• Comprehensive analysis and reverse engineering of legacy data structures across both source systems
• Development of custom data migration pipelines to transform and load records while maintaining data integrity
• Preservation of critical law enforcement records including:
• CAD calls
• Person records (victims, suspects)
• Vehicle information
• Incidents and citations
• Cases and investigations
• Property and evidence records
• Arrests and bookings
• Warrants and civil notices
• Migration of associated RMS evidence file attachments including photos and PDF documents
• Implementation of code mapping to translate historical codes to Motorola Flex system codes
• Multiple data validation iterations to ensure accuracy and completeness

Phase 3: Ongoing Managed Services

• 24/7 monitoring and management of network infrastructure
• Proactive management of Palo Alto Networks firewalls
• Administration of secure VPN connections for facilities, IoT devices, and remote users
• Regular security assessments and optimization recommendations
• Scheduled maintenance including security updates and firmware upgrades
• Guaranteed SLA response times for different severity levels (2 hours for critical issues)
• 10 hours annually of additional flex engineering services for evolving needs
• Quarterly performance reviews and detailed reporting

• Palo Alto Networks next-generation firewalls
• IPSec and SSL VPN technologies
• LogicMonitor monitoring platform
• SQL Server and Oracle database integration
• Custom data migration pipelines with provenance tracking
• CONVX Integration Environment for secure data transformation
• Motorola Flex public safety platform

With CONVX's comprehensive solution, the municipality achieved:

• Successful migration of over a decade of critical public safety data with 100% validation of key records
• Enhanced network security posture with modern firewall infrastructure and continuous monitoring
• Improved operational reliability with high-availability network design and 24/7 managed services
• Simplified IT operations through consolidation of legacy systems and proactive management
• Reduced risk of system failures with redundant architecture and guaranteed response times
• Future-proofed technology foundation supporting growth and emerging public safety requirements
• Cost savings through predictable managed services versus maintaining specialized in-house expertise

The municipality selected CONVX based on our:

1. Specialized expertise in both complex infrastructure and data migration disciplines 2. Proven methodology for handling sensitive public safety data with proper governance 3. Strategic approach balancing immediate needs with long-term technology roadmap 4. Mature operational processes ensuring reliable, secure, and efficient managed services 5. Automation focus reducing manual effort, human error, and operational overhead

By delivering both specialized data migration and robust network infrastructure with ongoing managed services, CONVX provided a comprehensive solution that addressed immediate challenges while building a foundation for future technological advancement in public safety operations.