National Healthcare Organization Achieves Multi-Year Network Transformation Across Hundreds of Practice Sites
A large multi-site diagnostic-imaging provider engaged CONVX as their strategic network infrastructure partner.
A national healthcare services organization · client anonymized · Managed Services · Flagship engagement · 3 min read
Client Overview
A large multi-site diagnostic-imaging provider engaged CONVX as their strategic network infrastructure partner. With continuous growth through acquisitions and organic expansion, the organization required a trusted partner capable of delivering standardized, secure network infrastructure at scale while maintaining the uptime demands of healthcare imaging operations.
Business Challenge
The client faced compounding infrastructure challenges driven by rapid growth and the critical nature of radiology operations:
Fragmented Network Infrastructure: Years of acquisitions brought hundreds of practice sites with inconsistent network equipment, varying configurations, and no standardized architecture. This fragmentation created security gaps, complicated troubleshooting, and increased operational risk across the organization.
Aging Equipment at Scale: Many acquired practice sites operated on end-of-life network equipment that could not support modern healthcare applications, cloud connectivity requirements, or current security standards. The sheer number of sites requiring refresh demanded a systematic, repeatable approach.
Cloud Connectivity Requirements: The organization's migration to Azure-based clinical systems required reliable, secure VPN connectivity from every practice site to cloud resources. Establishing and maintaining hundreds of site-to-site VPN connections demanded specialized expertise and efficient delivery processes.
Field Support Logistics: With practice sites distributed nationally, coordinating on-site network implementations, equipment installations, and circuit replacements required sophisticated project management and a nationwide field engineering capability.
CONVX Solution Approach
CONVX established a comprehensive, multi-year partnership delivering network infrastructure services across every dimension of the client's operations, from strategic planning through hands-on field implementation.
Annual Network Refresh Programs (2021-2025)
Beginning in 2021 and continuing through 2025, CONVX executed annual network refresh programs systematically modernizing practice site infrastructure nationwide.
Standardized Site Architecture: We developed repeatable network designs with standardized firewall, switch, router, and wireless configurations that could be adapted to each site's specific requirements while maintaining organizational consistency.
Trip-Based Delivery Model: CONVX implemented an efficient per-trip delivery model enabling rapid site-by-site deployments. Each trip included equipment staging, configuration, installation, testing, and validation against healthcare network standards.
Progressive Scale: The program grew from initial priority sites in 2021 to large-scale annual rollouts by 2024, demonstrating the operational maturity and trust built through consistent execution.
Azure VPN Implementation Program
CONVX implemented secure Azure VPN connectivity across the organization's practice network, enabling cloud-based clinical application access from every site.
Per-Site VPN Deployment: We developed efficient per-VPN implementation processes integrating with Palo Alto firewalls and Azure VPN Gateways, deploying connections across nearly 200 sites with ServiceNow-integrated project tracking.
Scalable Connectivity Architecture: The VPN architecture was designed to accommodate continued site acquisitions and cloud service expansion without requiring fundamental redesign.
Field Engineering and Support Services
CONVX provided dedicated field engineering resources supporting implementations, assessments, and circuit replacements across the organization's national footprint.
On-Site Implementation Support: Field engineers performed hands-on equipment installation, network cutover, and validation at practice sites across the country, ensuring consistent quality regardless of location.
Circuit Replacement Management: CONVX managed telecommunications circuit replacements coordinating between carriers, internal IT, and practice operations to minimize disruption to clinical workflows.
Cloud Enterprise Project Management
CONVX provided ongoing project management services for the client's cloud enterprise initiatives, coordinating across technology teams to ensure alignment between network infrastructure and cloud platform objectives.
Technology Implementation
Network Infrastructure:
- Enterprise firewalls, switches, routers, and wireless access points
- Palo Alto firewalls with Panorama centralized management
- Network configuration templates for standardized deployments
- ServiceNow CMDB integration for asset tracking
Cloud Connectivity:
- Microsoft Azure VPN Gateways
- Site-to-Site VPN connections
- Azure cloud network integration
- Secure healthcare data connectivity
Operations:
- ServiceNow project tracking and CMDB management
- Network monitoring tools
- Field engineering service delivery
- Circuit management and carrier coordination
Business Outcomes
Standardized National Network: Hundreds of practice sites now operate on consistent, modern network infrastructure supporting healthcare application requirements and security standards across the organization.
Secure Cloud Connectivity: Azure VPN connections across nearly 200 sites enable reliable access to cloud-based clinical systems, supporting the organization's digital transformation and cloud-first strategy.
Acquisition Integration Efficiency: Standardized network designs and proven deployment processes enable rapid integration of newly acquired practice sites, reducing time-to-standard from months to weeks.
Reduced Operational Risk: Modern, supported network equipment with consistent configurations across all sites significantly reduced the risk of network-related clinical workflow disruptions.
Scalable Partnership Model: The per-trip and per-VPN delivery models provide predictable costs and flexible scaling, enabling the client to adjust deployment pace based on business priorities and acquisition timelines.
CONVX Expertise Demonstrated
This multi-year engagement represents one of CONVX's most comprehensive infrastructure partnerships, spanning network design, field implementation, cloud connectivity, and ongoing operational support across a national healthcare organization. This enterprise-scale, multi-year partnership reflects the depth of trust and operational dependence the client places in CONVX's capabilities.
Our ability to deliver consistent quality across hundreds of geographically distributed sites while maintaining healthcare-grade reliability standards demonstrates the operational maturity and scalable processes that differentiate CONVX in complex, multi-site infrastructure engagements. The progressive growth of this relationship from initial network refresh services to a comprehensive infrastructure partnership illustrates CONVX's approach of earning expanded responsibility through consistent execution and measurable results.