Enterprise Marketing Services Company Strengthens Security Posture with Comprehensive SIEM and Legacy System Modernization

A major marketing services and direct mail corporation with multi-location operations engaged CONVX across several critical technology initiatives spanning security infrastructure, legacy system modernization, and emergency database support. Operating in an industry that processes significant volumes of consumer data, the company required enterprise-grade security monitoring and reliable legacy system operations to maintain business continuity.

The client faced a convergence of security and infrastructure challenges as they modernized their technology operations:

Security Monitoring Gaps: The organization lacked centralized security event monitoring and threat detection capabilities. Without managed SIEM services and IDS/IPS systems, security incidents could go undetected, exposing the company to data breach risks given the volume of consumer data they process.

Multi-Vendor Coordination Complexity: Onboarding managed security services required coordination between multiple vendors including SIEM platform providers and IDS/IPS managed service providers, with complex technical transitions involving SSL VPN, Citrix access, and SOC integration.

Legacy System Dependency: Critical business operations depended on legacy Datacom database systems and Sterling Connect Direct file transfer infrastructure. These systems required specialized expertise that was increasingly difficult to source, creating operational risk.

Emergency Response Needs: When legacy database issues arose, the organization needed immediate access to specialized expertise that could diagnose and resolve problems in systems that few engineers still understood.

CONVX delivered a series of targeted engagements addressing the client's security, legacy modernization, and emergency support needs.

Managed SIEM and IDS/IPS Onboarding

CONVX provided project management services to orchestrate the complex multi-vendor onboarding of managed security services.

Multi-Vendor Coordination: We managed the transition to managed SIEM services provided by WaveStrong and IDS/IPS services by IEC, coordinating technical requirements, access provisioning, and integration milestones across all parties.

Technical Transition Management: CONVX managed the technical complexity of integrating SSL VPN, Citrix access, and SOC connectivity, ensuring seamless handoffs between vendors while maintaining security controls throughout the transition.

Sterling Connect Direct Upgrade

CONVX modernized the client's critical Sterling Connect Direct file transfer infrastructure through a comprehensive upgrade program.

Development Environment Setup: We established a proper development and testing environment for the Sterling Connect Direct upgrade, enabling safe validation before production changes.

Production Migration: Our team executed the production environment migration with rollback procedures, including mainframe integration configuration and user mass update programs, ensuring zero disruption to critical business file transfer operations.

Emergency Database Support

CONVX provided rapid-response support for the client's legacy Datacom database systems when critical issues arose.

Specialized Legacy Expertise: Our senior engineers provided daily remote support for Datacom database operations, delivering the specialized knowledge required to diagnose and resolve issues in legacy systems that most organizations can no longer support internally.

Security Infrastructure:

• Managed SIEM services with SOC integration
• IDS/IPS managed security services
• SSL VPN and Citrix access configuration
• Security event monitoring and alerting

Legacy Systems:

• IBM Sterling Connect Direct
• Mainframe systems integration
• Datacom database systems
• Production migration with rollback procedures

Operations:

• Multi-vendor coordination and project management
• Change management procedures
• User mass update development and testing
• Emergency response support services

Comprehensive Threat Detection: Managed SIEM and IDS/IPS services provide continuous security monitoring across the organization's infrastructure, significantly improving the client's security posture and threat detection capabilities.

Modernized File Transfer Infrastructure: The Sterling Connect Direct upgrade brought critical file transfer systems to current software releases, reducing security vulnerabilities and ensuring continued vendor support for this business-critical platform.

Business Continuity Protection: Emergency database support services ensured that legacy Datacom system issues were resolved quickly, preventing extended outages that could impact business operations and customer commitments.

Reduced Operational Risk: By systematically addressing security monitoring gaps, modernizing legacy infrastructure, and establishing emergency support capabilities, the client significantly reduced their overall technology risk profile.

This series of engagements demonstrates CONVX's versatility in addressing both modern security infrastructure requirements and legacy system challenges within a single client relationship. Our ability to coordinate complex multi-vendor security implementations while simultaneously providing specialized expertise for legacy systems like Datacom and Sterling Connect Direct reflects the breadth of technical knowledge within our team.

The emergency support engagement in particular highlights CONVX's value as a trusted partner for organizations that depend on legacy systems requiring increasingly rare specialized expertise. By maintaining deep knowledge across both modern and legacy technologies, CONVX enables clients to manage their complete technology lifecycle without maintaining scarce specialist staff internally.